Because we carefully curate fashion, beauty and self-care essentials that combine elegance, quality and comfort — helping women feel confident, stylish and empowered every day. ✨
1. How long does delivery take?
We work with trusted international suppliers to bring you carefully selected products. Delivery usually takes 5–15 business days, depending on your location and the product ordered.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, allowing you to shop with confidence and no hidden costs.
3. Can I track my order?
Absolutely. Once your order has been dispatched, you will receive a tracking number by email so you can follow its journey every step of the way.
4. What is your return policy?
Your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order, subject to our return policy.
5. Are your payments secure?
Yes. All payments are processed through secure and encrypted payment gateways to ensure your personal and financial information remains protected.
6. How can I contact customer support?
Our support team is always happy to help. Simply contact us through our Contact page or email us, and we'll respond as quickly as possible.
7. Do your products come with a guarantee?
Yes. We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for eligible orders.
8. Where does Vellana ship to?
We currently deliver to several countries across Europe, ensuring that women everywhere can enjoy the Vellana experience.
9. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our support team as soon as possible after placing your order.
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